Risk Intelligence
Understand threats in the context of people, assets and places.
OnSolve
Five companies.
One connected experience.
Making risk intelligence, critical communications and incident response work as one product ecosystem.
Fragmentation was
the product problem.
Five acquired businesses. Separate interfaces. Related customer needs.
The opportunity was to connect the full emergency-management experience while existing products continued to operate. A coherent interface required a coherent product model—and a shared way for teams to build it.
My remit extended across experience strategy, the design organization and the broader product delivery process. I remained hands-on in architecture and critical UX decisions while aligning product management, engineering and quality assurance.
THE STARTING POINT
Separate products.
Different experiences.
The previous products brought distinct interfaces and patterns to related needs. Connecting those experiences was the foundation of the transformation.
A common operating picture.
Critical Communications
Compose alerts and reach the people who need to act.
Incident Management
Coordinate response, collaboration and resolution.
Shared navigation · Common interaction patterns · Reusable design language
Distinct jobs.
One recognizable experience.
Explore the original interfaces. These are historical design artifacts with illustrative screen data; individual options are not evidence of shipped functionality.
Context before action.
The Risk Intelligence landing design uses common navigation and modular entry points to organize different ways to understand threats.
Clarity under pressure.
The alert composer separates message details, recipients and delivery decisions, keeping test, save and send states explicit.
Response in one workspace.
The incident interface brings operational activity and response actions into a shared framework, carrying familiar patterns across domains.
AI-powered intelligence.
Connected to response.
AI and machine learning were a substantial part of the OnSolve product story. My experience remit connected risk intelligence with critical communications and incident management in one product ecosystem.
OnSolve’s July 2021 launch announcement describes an AI-powered risk map that relates events to an organization’s people, places and property. The experience brings that context into alerting and response workflows.
The company also records 2021 ASTORS recognition for Risk Intelligence in Best Machine Learning and AI. These are product capabilities and product awards; my role was experience strategy and product design leadership.
Read the 2021 product announcement ↗MAKE THE NEXT ACTION CLEAR
Reveal the detail.
Keep the whole picture.
Progressive disclosure helps an operations team move from a broad risk picture into the information and actions relevant to a particular event.
Recognize what needs attention.
Filters and event summaries put location, severity, and affected people or facilities into a scannable view.
Connect the event to the response.
Crisis plans organize tasks and accountability. A post-event summary brings timing and completion back into view.
OnSolve product presentation imagery with illustrative events and data.
A CONNECTED EXPERIENCE ACROSS DEVICES
Critical communications.
Within reach.
Native apps and a responsive mobile workspace bring alert history, location context, and create-alert actions onto the phone.
iOS & Android.
Recent activity, incoming messages, and map context carry critical information beyond the desktop workspace.
A responsive workspace.
The original beta mobile-browser capture shows platform navigation, alert history, and the create-alert entry point.
Keep the context.
Move the response forward.
The threat-to-resolution journey aligned the ecosystem around the decisions people needed to make. Select a stage to explore the design intent.
01 / DETECT
Surface a relevant event.
Bring risk signals into view so the user can recognize what may need attention.
Schematic summary of the design journey, not an interactive reconstruction of the original product.
I built more
than the UI.
Frame the product vision
Connect requirements, customer journeys and architecture across product boundaries.
Establish a shared language
Use navigation, reusable components and interaction principles to make the platform understandable and buildable.
Align the people doing the work
Bring product, design and engineering into a repeatable process for reviewing and evolving the experience.
Carry quality into release
Stay engaged through implementation, testing and iteration. Balance modernization with the needs of live products.
Impact, with context.
New-client growth
PUBLICLY DOCUMENTED
Control Center launched July 13, 2021.
The company’s launch announcement describes a unified experience across risk intelligence, critical communications and incident management.
Read the company announcement ↗PUBLICLY DOCUMENTED
2021 ASTORS product recognition.
OnSolve lists Control Center for Best Security Orchestration, Automation and Response (SOAR). This is product recognition, rather than an individual design award.
View OnSolve’s award record ↗